Privacy Policy

At Second Best, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our marketplace platform to buy and sell second-hand school uniforms. This policy is based on Australian Privacy Principles (APPs) under the Privacy Act 1988, which regulates how personal information must be handled. Personal information is information or an opinion that identifies an individual. Examples of personal information that we collect incudes, names, addresses, email addresses and phone numbers. The personal information that we collect about you depends on the nature of your dealings with us when using our platform or when otherwise interacting with us in person or on-line. By accessing or using the Second Best platform, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect We collect personal information to provide, improve, and personalize our services. The types of information we may collect include:

Account Information: When you create an account, we may collect personal details such as your name, email address, phone number, and postal address.
Transaction Data: When you buy or sell items, we collect details about the transactions, including payment information, the items listed or purchased, and the addresses for shipping.
Communication Data: Any communication you send to us (via email, support forms, chat messages, etc.).
Device Information: When you use our website, we may automatically collect information about the device you're using (e.g., browser type, IP address, operating system) through cookies or similar technologies.

2. How We Use Your Information We use your personal information for the following purposes:

To Provide Services: To create and manage your account, facilitate transactions, and connect buyers with sellers.
To Process Payments: We may use payment processing services to handle payments securely and efficiently.
to Communicate with You: We may contact you regarding your transactions, account updates, or respond to your inquiries or to send you direct marketing communications and information about our services.
To Improve Our Platform: We may use your feedback or usage data to enhance our website’s features, user experience, and security.
To Comply with Legal Requirements: We may need to process your personal information to comply with applicable laws and regulations in Australia.

3. How We Share Your Information We are committed to protecting your personal information and do not sell, rent, or trade your personal data. However, we may share information in the following circumstances:

With Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process payments, or deliver services (e.g., payment gateways, hosting services).
With Law Enforcement: If required by law, we may disclose personal information to government authorities, law enforcement, or regulators in response to legal requests or to protect the rights and safety of our users and the public.
With Sellers and Buyers: When you buy or sell on Second Best, certain personal information (such as your name) may be shared with other users to facilitate the transaction. Sellers will have access to the buyer’s information necessary for completing the sale.

4. Cookies and Tracking Technologies We use cookies and other tracking technologies to enhance user experience, analyze website usage, and improve our services. Cookies are small data files that are stored on your device when you visit our website, and they collect and store information about your web browsing behavior. Cookies, however, do not access information stored on your device or any personal information. You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of the platform.

5. Payment processing The Second Best platform uses online credit card transaction processor Stripe which will be responsible for handling and collecting your credit card details. Second Best will not store or collect your credit card payment details. Those details are provided by you directly to Stripe as our third party payment processor whose use of your details and personal information is governed by Stripe’s Privacy Policy which can be viewed at https://stripe.com/privacy

6. Security of Your Information We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. These steps include secure payment systems, data encryption, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data. When your personal information is no longer needed for the purpose for which it was obtained we will take reasonable steps to destroy or permanently de-identify that information. However most of the personal information will be stored in secured client files which will be kept by us for a minimum of seven years.

7. Your Rights and Choices As a user, you have certain rights in relation to your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
Deletion: You can request that we delete your account and personal information, subject to certain legal and contractual restrictions.
Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in marketing emails or by contacting us directly. To exercise these rights, please contact us using the contact details below.

8. Children’s Privacy Second Best is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us If you have any questions or concerns about this Privacy Policy or our practices, or if you would like to exercise your rights under Australian law, please contact us at: Email: [info@secondbest.com.au]

By using Second Best, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as outlined.